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sportsmemorabilia.com Feedback - Baseball card order
sportsmemorabilia.com Feedback

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Baseball card order


I have two reviews, actually. 1. The first time I placed an order for a baseball card was about 3 weeks ago. I intentionally called and talked with a representative (Richard) to place my order because I wanted to make sure the item was in stock (order #468973) since this item was to be for my husband on our anniversary. After a week, I hadn't received the item, so I got online to check the order status. At that time I found the item was 'out of stock' and my credit card was refunded. I also saw that my email address was incorrect. I called Sports Memorabilia twice and left messages explaining the situation and asking for someone to call/contact me. I gave my cell phone number, as well as the correct email address, in the message. Well, no one contacted me. :( I want to make sure that I don't get charged for this item, since I no longer want it. 2. Last Friday, 1/14/11, I decided to order a different baseball card (again, to be for my husband on our anniversary....which was 1 1/2 weeks ago). I called and talked with Michelle (order #471945). She was very helpful and even checked with the warehouse to see if the item was available. The warehouse was closed, but she told me she would let me know this week (by Monday 1/17) if it wasn't available. I haven't heard from her regarding that yet, but I feel much better with my experience after visiting with her. I do have 2 questions. Can my first order (#468973) be permanently canceled? (I would like it to be), and why didn't anyone contact me when I called twice? I have a rating for each experience:
1. Please Improve
2. Almost There

Thanks so much!
Donnette Van Pelt
dovanpelt@esu7.org


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SportsMemorabilia says: (7 years ago)
 0
Dear Donnette,

On behalf of SportsMemorabilia.com, I’d like to apologize for any inconvenience and unsatisfactory service you may have experienced. Due to the nature of this claim, it is severely important that we try to resolve this as best we can. In order to do so, please reply to this post with your order id so that I can further investigate this claim. I want to immediately reconcile any issues or misunderstandings with you. Our customer service team is under new management and in effort to reconcile any issues with our previous customers who may have not been completely satisfied with our service, we would like to provide you with a hand selected product from our catalog at no cost. Again, please respond to this post with your order # which will help determine proof of business and how to contact you to reconcile this issue. Thank you for your understanding and we look forward to providing exceptional service to you now and in the future.

Best,
Joe
SportsMemorabilia.com




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