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sportsmemorabilia.com Complaint - company of I don't know
sportsmemorabilia.com Complaint

sportsmemorabilia.com Complaint

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company of I don't know


I placed an order for my husbands birthday. I ordered him a jersey around 1-4 or 1-7 over the phone and told the rep I needed the jersey no later that 1-21. He said no problem I can have it ship ground and I will have it in plenty of time. Well here it is 1-24, I have no jersey and no tracking info. I call around 1-18 and I was told that I would not get it by 1-21 because I didn't elect for express shipping, I was told I didn't need it. I called back a few days later to get tracking and the automated system had me leave a message. I never got a call back. I called yet again on 1/24 and still no tracking info. This is the worst service EVER. No one at this company is helpful. All I have gotten so far is a bunch of I don't knows. Well I do know this I will NEVER order from this company again......


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SportsMemorabilia says: (7 years ago)
 0
Dear Customer,

Our customer service team is under new management and in effort to reconcile any issues or misunderstandings with our previous customers who may have not been completely satisfied with our service, we would like to reach out to you to ask to help reconcile this issue, new or old, as well as provide you with a hand selected product from our catalog at no cost. Please respond to this post with your order # which will help determine proof of business and how to contact you to reconcile this issue. Thank you for your understanding and we look forward to providing exceptional service to you now and in the future.

Best,
Cassie
SportsMemorabilia.com




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