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sportsmemorabilia.com Complaint - Very unprofessional - NFL T-Shirt
sportsmemorabilia.com Complaint

sportsmemorabilia.com Complaint

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Very unprofessional - NFL T-Shirt


Order t-shirt on 05Dec08, checked on order on 12Dec, Still says in process. Tried live chat and calling and leaving message. No response until 14Dec when I received an email stating that they tried to contact me , but there was a problem with my order. Sent reply email with info to contact me again. Tried to get response 15Dec again and finally got email the night of the 15th stating they were sold out of the item , but I could order something else of get a refund. Let's see if they refund as fast as they charged my account. Besides, why couldn't they inform me earlier that had a problem. Obviously they do not know what Customer Service is. First and last time dealing with them. First time I felt the need to post a review on net.


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Comments


SportsMemorabilia says: (7 years ago)
 0
Dear Customer,

Our customer service team is under new management and in effort to reconcile any issues or misunderstandings with our previous customers who may have not been completely satisfied with our service, we would like to reach out to you to ask to help reconcile this issue, new or old, as well as provide you with a hand selected product from our catalog at no cost. Please respond to this post with your order # which will help determine proof of business and how to contact you to reconcile this issue. Thank you for your understanding and we look forward to providing exception service to you now and in the future.


Best,
Cassie
SportsMemorabilia.com



jessestein says: (8 years ago)
 0
I've had great experiences with SportsMemorabilia.com. Ordered from them a few times. Helpful service. Nice staff. Items arrived on time.



jessestein says: (8 years ago)
 0
I've had great experiences with SportsMemorabilia.com. Ordered from them a few times. Helpful service. Nice staff. Items arrived on time.



lmstacey says: (10 years ago)
 0
I am having the same issue as you. I ordered an autographed helmet for my husband on 24 October and still have not received it. I kept calling and eventually had to have them send me a football instead because my helmet was "lost" in the mail. Now the football is MIA and I am so upset because my husband will not have it for Christmas. Did you ever get your refund?? If so, how long did it take? If not, what did you do? Thanks! Lisa




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